Financial Policy for Robotic Orthopaedic Institute (ROI)

At ROI, we strive to provide clarity and transparency in our financial interactions. Below are the terms of our financial policy:

Appointment Cancellations:
If you cancel an appointment without two business days advance notice, we may charge your account $50 payable at the next visit or charged to the credit card on file. If you no show and don’t call you will most definitely be charged the cancellation fee unless there are extenuating circumstances beyond your control. Our administrator reserves the right to determine if the circumstances were indeed extenuating.

Insurance Adjustments:
Any adjustments based on insurance payments will be applied once payment is received and verified. Patients are responsible for any balances not covered by insurance, including co-pays, deductibles, and non-covered services.  If we expect that your services will not be covered, we will ask you to sigh an advanced beneficiary notice. This form is presented to you at the front desk because we must fill in our portion to explain why we believed there could be a problem with coverage for services rendered.

Payment Methods for Refunds:
Refunds will be issued in the original form of payment:

• (i) Credit or debit cards,
• (ii) Check (mailed within 30 days of refund request), or
• (iii) Cash refunds, if applicable.
  If payment was made using multiple methods, refunds will be processed in the order: (i) card payment, (ii) check or cash.

Returned Checks:
A service fee of $25, or the maximum amount permitted by law, will be charged for any returned checks. The amount and fee may be collected via electronic debit or bank draft.

Price Adjustments:
While highly unlikely, we will honor a price adjustment on services if the cost for the service decreases within 14 days of the original payment. Price adjustments will only be issued in the original form of payment.

Service Limitations and Rights:
We reserve the right to refuse service for any reason, including but not limited to fraud prevention or for violence against our staff. .

Policy Exceptions:
Services provided at different clinic locations (e.g., satellite clinics or affiliated centers) may have specific financial policies that apply only at those locations. Refunds or adjustments must be processed at the original site of service or purchase. This applies to services rendered in Logan, Utah, Preston, Idaho, St George, Utah, and Mesquite, Nevada. 

Updates to Financial Policy:
We may revise this financial policy at any time. Changes will be communicated via the website or other appropriate communication method. 

If you have any questions regarding this policy, please contact our front desk manager or administrator at 435-523-3378.