Each patient in our practice is assigned a Care Navigator and Clinical Case Manager within our practice. The manager divides the tasks among the team to ensure your needs are met timely and efficiently. This is a key component to the exceptional care you receive at Robotic Orthopaedic Institute at Coral Desert Health Center.

You are a team member in this process. 

When you schedule an appointment to become our patient, your case is reviewed in advance of your arrival. This enables our team members to prepare to deliver our best and highest efforts for you. 

Your clinical pathway is coordinated for you.

• Medical travel arrangements: If you require travel to get to us for your surgery, our internal care navigator will help arrange flights, driving itineraries and routes, and hotel accommodation, ground transportation, admission to a post-surgical rehab facility, and even pet care, if needed. 
• Navigating the labyrinth: When you are scheduled for surgery, your care navigator and team members coordinate all your insurance authorizations, surgery scheduling, pre-operative labs and other diagnostic tests, home health nursing and home physical therapy, anesthesiologist, your consent forms, blood transfusion preferences, if needed, and other appointments outside our office. We’ll also coordinate your insurance form completion for time off work, if required. Just allow us sufficient time (10-14 days) to prepare the forms and return them to you. 
• Ancillary coordination: Care continuity extends to after your surgery as well, whether you require, outpatient physiotherapy, a follow up appointment in-person, by telehealth, or to return to your hometown where your local physician can coordinate your recovery.